Billing and Insurance Frequently Asked Questions
How do I contact someone about my statement or account?
What is the address for Riverside Radiology Associates?
Who is Riverside Radiology Associates?
Does Riverside Radiology Associates accept my insurance?
I gave my insurance to the facility where I had my service, why wasn't the insurance filed?
Why didn't insurance pay for my bill?
Where do I get the results of my tests that were performed?
How do I obtain my x-ray films/radiology report?
Q. How do I contact someone about my statement or account?
A. You may call our Business office at 614-396-4750 or 1-866-351-2765, Monday thru Friday. Our hours are 8:30am to 4:30pm. We also have voicemail for your convenience. Please have your Patient Number, Patient Name and Phone Number for the return call.
Q. What is the address for Riverside Radiology Associates Business Office?
A. Our Address is:
Riverside Radiology Associates
P.O. Box 182268
Columbus, Ohio 43218
Q. Who is Riverside Radiology Associates?
A. Riverside Radiology Associates perform the professional interpretation of your medical imaging service and reports the findings to your doctor. Therefore, Riverside Radiology Associates bills for the professional interpretation of the exam. The hospital or the facility will also send a bill for the taking of the medical imaging, this is called the technical fee.
Q. Does Riverside Radiology Associates accept my insurance?
A. Insurance accepted by Riverside Radiology and Premier Medical Imaging 2007:
- Access Health (Free Clinic, low income patients)
- Aetna
- Amerigroup (A Medicaid Plan)
- Anthem
- Aultcare (HealthReach product)
- BWC
- CareSource (A Medicaid plan)
- Central Benefits
- Champus/TriCare
- Cigna
- E-V Benefits
- Golden Rule (UHC product)
- Great West Life (Effective 5/1/2007)
- Health Reach, HealthReach Advantage, HealthReach Prime, HealthReach Preferred
- HealthSpan (A Medicaid plan)
- Health Star
- Medical Mutual of Ohio
- Medicaid
- Medicare
- Molina (A Medicaid plan)
- Nationwide Health
- Ohio Health Choice (OHC is a Third Party Administrator and manages over 50 third tier plans. Patients will have and must present an Ohio Health Choice card. The OHC card will have the claim filing address on the back of the card.)
- Ohio Health Employees Network
- Ohio State University Health Plans (Effective 9/1/2007)
- Railroad Retirement Medicare
- Secure Horizon (UHC Medicare product)
- Unicare (Anthem product)
- United Health Care
*Riverside Radiology Associates is in network with most major central Ohio payors. RRA participation covers over 95% of the central Ohio population. For the up to 5% of patients who may fall out of network it is our policy to work with the patient and their insurance company and we are successful the majority of the time in getting the claim paid as if it were in network through standard appeals processes.
**Medicare products that we take adjustment even though we don’t have a contract: Pyramid, United Mine Workers Medigold, Humana Gold, Advantra Freedom, Wellcare
Q. I gave my insurance information to the facility where I had my service, why wasn't the insurance filed?
A. We receive our information from the facility where you were seen. Sometimes, the information is not transferred to us. We encourage our patients to follow up with their insurance company to make sure that a claim has been filed on their behalf. If you find that your insurance does not have a claim within 30 days, please call our office with your corrected insurance information.
Q. Why didn't my insurance pay for my bill?
A. We file all insurance claims according to strict medical billing guidelines. There are several reasons why your claim may have been denied or not paid by your insurance. We respectfully ask you to contact your insurance company to check on the status of your claim and to ask them for details on their payment policies and denials.
Q. Where do I get the results of my tests that were performed?
A. Riverside Radiology Associates sends the reports and findings to the ordering physician. If you have any questions about the results, please contact your physician who ordered the exam.
Q. How do I obtain my X-ray films/radiology report?
A. You must obtain your X-ray films from the facility where you were seen. If you need a copy of your radiology report, feel free to contact our billing office directly
